CUSTOMER POLICY · PRE-LAUNCH DRAFT
Returns & Refund Policy
This page intentionally does not invent a return promise. Complete every bracketed fact before launch and keep it consistent with product pages and checkout.
Return window
Eligible items may be requested for return within [NUMBER] calendar days after [DELIVERY OR PURCHASE]. State the exact trigger and exceptions.
Eligibility
Required condition, original packaging, accessories, proof of purchase, assembled-item rules, used-product rules, and final-sale exclusions: [MUST BE FILLED].
How to start a return
Contact [REAL SUPPORT EMAIL] with the order number and reason. Do not send returns before authorization. The real return address and label process must be provided after approval.
Return shipping and refunds
Who pays return shipping, restocking fees if any, inspection timing, original payment method, and refund processing range: [MUST BE FILLED]. Damaged, defective, wrong-item, cancellation, and lost-package rules must also be stated.
Draft updated August 24, 2026 · Merchant identity and contact: pending